Right to Respond

Healthwatch East Sussex is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Old School Surgery Seaford


receptionist is rude and unhelpful

Ex cancer patient x 3 , I rang for an appointment , explaining within a few days would be acceptable, told no could not arrange any appointments as Diary was full until 19TH JULY , she demanded to know what was wrong so I explained the seriousness of the appointment , she still said no appointments and I had to have a telephone call , completely unacceptable behaviour, I have now purchased an urgent Blood Test from Numan

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